Ticket to Work/Reimbursement
- Tracker -
The Vocational Rehabilitation Ticket to Work/Reimbursement Tracker program (Tracker) is a system for tracking and processing Traditional Reimbursements and Ticket to Work (both outcome and milestone) payments.
The system connects to data from the VR agency’s case management system and to external data (Unemployment Insurance (UI) wage records and State Verification and Exchange (SVES) Social Security information) and uses this information to determine when cases have met the requirements for Ticket or Reimbursement payments.
Ticket and Reimbursement processing are integrated so that a case is only processed under its appropriate payment system.
After being processed, each claim is stored in the system and can be updated by the user so the agency can track the status of the payments.
The system will also track cases that have already been submitted to determine whether subsequent claims can be made for post-employment services.
The system produces all the forms required for submission of claims. For Traditional Reimbursement payments, the SSA-199 claim form (including a list of the direct and post-employment costs associated with the case) and a form listing the client’s earnings based on the UI wage records is created and filled out by the system. For Ticket to Work payments, the claim form provided by Maximus and a form listing the client’s earnings based on the UI wage records is created and filled out by the system.
The system picks out all the claims that have met the requirements for Reimbursement or Ticket payments every quarter. The user is then able to verify that the claims are ones that they would like to submit and print them out. The system provides warnings on claims that are at higher risk of being rejected. For instance, claims that have met the SGA requirement, but are not above the tolerance level, or claims that are bordering on being not timely. The system also lets the user recreate all forms that have been submitted in the past. If SSA loses a claim, all the user has to do is look it up and reprint it.
The system will produce a variety of reports. There are reports that provide an accounting of all claims submitted, their status, payment date, and amount paid. There are also reports that provide feedback to counselors on the cases of theirs that have been submitted. Reports that provide a breakdown of payments by year, office, counselor, etc. are also included.
This is the only system currently available that can perform all the functions required for Ticket and Reimbursement processing and tracking.
For additional information and system screenshots, you can download this PowerPoint brochure.
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